FAQ
Find answers to common questions about our services.
Delivery time for orders within Cilacap is typically 1-2 business days. We guarantee on-time delivery as agreed with the customer.
Shipping costs are calculated based on weight, volume, and destination distance. You can contact us for an accurate calculation before shipping your items.
Yes, Hexan Store accepts deliveries outside Cilacap city with additional fees based on distance and item type. Please contact us for more information.
If the item is damaged during delivery, we will replace the item or provide compensation according to company policy. Please contact us immediately to process the claim.
Yes, Hexan Store offers emergency delivery services with additional fees. We are ready to assist in a short time for urgent needs.
Yes, Hexan Store provides delivery services outside the province with additional fees based on distance and weight of the goods.
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